Supported a regulatory body with an audit of an MNO for critical communications (JCRA)

The Challenge

An audit was required by the Jersey’s Regulatory Authority (JCRA) on the governance & project management that led up to the issues and incidents identified in the emergency services provided by MNOs

Our Solution

  • Performed a thorough analysis of operational processes and controls
  • Evaluated all evidence collected and the failure analysis of the incidents
  • Developed a set of industry best practices based on benchmarks

The Impact

Recommendations were implemented to avoid future incidents in critical communications

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